Contact information
CONTACT INFORMATION
Need help with an order, return, delivery or product question?
The easiest way to reach WESTMERE is by email.
CUSTOMER SUPPORT
We aim to reply to every message within 2 business days, Monday to Friday.
If your message is about an existing order, please include your order number so we can help you more quickly.
WHAT WE CAN HELP WITH
You can contact us about:
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order updates
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tracking questions
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delivery issues
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cancellations
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returns
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refunds
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wrong or damaged items
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sizing questions
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product information
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payment questions
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privacy requests
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general enquiries
ORDER QUESTIONS
If you are contacting us about an order, include:
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your order number
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the name used on the order
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the email address used at checkout
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a short description of what you need help with
If relevant, you can also attach photographs showing the issue.
This helps us review your request more quickly.
DELIVERY & TRACKING
If your question relates to shipping or tracking, please check your dispatch email first.
Tracking information may take 24 to 72 hours after dispatch to show its first carrier update.
If your parcel appears significantly delayed, contact:
Please include your order number and tracking number where available.
For full delivery information, see our Shipping & Delivery Policy.
RETURNS & REFUNDS
Before returning anything, contact us first:
We will provide the correct return instructions and return address.
Please do not send a return without contacting us.
For eligibility, return conditions, refunds and cancellation information, see our Refunds & Returns Policy.
DAMAGED, FAULTY OR INCORRECT ITEMS
If something arrives damaged, faulty or different from what you ordered, please email us and include:
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your order number
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a short description of the issue
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clear photographs of the product
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photographs of the parcel or packaging where relevant
We will review the issue and explain the next steps.
CANCELLATIONS
If you want to cancel an order before dispatch, contact us as soon as possible:
Orders can move into fulfilment quickly, so cancellation cannot always be guaranteed once processing has started.
Any statutory cancellation rights you have remain unaffected.
PRIVACY REQUESTS
For questions about your personal information or to exercise a privacy right, contact:
Please clearly explain your request.
We may need to verify your identity before disclosing, changing or deleting personal information.
More information is available in our Privacy Policy.
COOKIE & DATA PREFERENCES
You can manage non-essential cookies through the Cookie Preferences controls available on the Site.
Where applicable, additional privacy choices may also be available through our Your Privacy Choices or data-sharing opt-out page.
Questions about cookies or privacy can also be sent to:
BUSINESS DETAILS
WESTMERE is a trading name of:
ALX GLOBAL ECOM LIMITED
A private limited company registered in England and Wales
Company number: 16775534
Registered office:
275 New North Road
London
N1 7AA
United Kingdom
Website:
thewestmere.store
Customer support:
IMPORTANT — REGISTERED OFFICE
Our registered office is the company's official legal address.
It is not a customer service location and it is not a returns address.
Do not send products or return parcels to the registered office.
Always contact us first so that we can provide the correct return instructions and designated return address.
RESPONSE TIMES
We aim to respond within 2 business days, Monday to Friday.
During:
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launches
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promotional periods
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public holidays
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unusually busy periods
responses may occasionally take a little longer.
Sending multiple emails about the same request may make it harder to follow the conversation, so we recommend replying to your existing support thread whenever possible.
CONTACT
For all customer service and general enquiries:
WESTMERE
A trading name of ALX GLOBAL ECOM LIMITED
Company number: 16775534
275 New North Road
London
N1 7AA
United Kingdom