Terms of service
TERMS OF SERVICE
Last updated: 22 October 2026
These Terms of Service govern your use of thewestmere.store (the “Site”) and purchases made from WESTMERE.
Please read them carefully before using the Site or placing an order.
By accessing the Site or purchasing from WESTMERE, you agree to these Terms together with our:
-
Refunds & Returns Policy
-
Shipping & Delivery Policy
-
Privacy Policy
-
Cookie Policy
If you do not agree with these Terms, please do not use the Site or place an order.
WHO OPERATES WESTMERE
WESTMERE is a trading name of:
ALX GLOBAL ECOM LIMITED
A private limited company registered in England and Wales
Company number: 16775534
Registered office:
275 New North Road
London
N1 7AA
United Kingdom
Email:
WHO CAN PLACE AN ORDER
You must be at least 18 years old, or the age of legal majority where you live if that age is higher, to place an order.
By placing an order, you confirm that:
-
the information you provide is accurate
-
you are authorised to use the payment method provided
-
you are purchasing for lawful personal use
-
you are legally capable of entering into a contract
Unless we agree otherwise in writing, products sold through WESTMERE are intended for personal use and not for commercial resale.
WHERE WE SELL
WESTMERE currently serves customers in:
-
United Kingdom
-
United States
-
Australia
-
Canada, excluding Quebec
Delivery availability is determined by the destinations shown at checkout and in our Shipping & Delivery Policy.
We may change the markets we serve from time to time.
PRODUCTS
We take reasonable care to describe and present our products accurately.
Product pages may include information about:
-
colour
-
size
-
materials
-
dimensions
-
fit
-
product features
-
photographs
Product images
We aim to show products as accurately as reasonably possible.
However:
-
colours may appear differently depending on your screen
-
lighting can affect how colours and materials appear
-
dimensions and measurements may be approximate
-
minor production variations may occur
Please review all available product information before purchasing.
If a product you receive is faulty, damaged, incorrect or materially different from its description, your rights are explained in our Refunds & Returns Policy and applicable consumer law.
SIZING
Where sizing information is provided, it is intended to help you choose the most appropriate option.
Sizing can vary between product styles and manufacturers.
Please review the size information shown on the relevant product page before ordering.
Ordering the wrong size does not remove your ability to request a voluntary return within the conditions of our Refunds & Returns Policy.
PRODUCT AVAILABILITY
Products are subject to availability.
An item appearing on the Site does not guarantee that it will remain available until your order has been accepted.
Where a product becomes unavailable after you place an order, we may:
-
contact you
-
cancel the affected item
-
refund the amount paid for that item
We will not substitute a different product without your agreement.
PRICES
Prices are displayed in the currency associated with the market you are shopping in.
The price shown at checkout is the price charged for your order, subject to any correction of an obvious pricing error.
Prices may change at any time before an order is placed.
A later price change does not affect an order that has already been accepted.
TAXES, DUTIES AND OTHER CHARGES
The amount shown at checkout includes taxes that WESTMERE is required or configured to collect at checkout.
Depending on:
-
your destination
-
where the order is dispatched from
-
the value of the parcel
-
local customs rules
additional import duties, taxes or carrier handling fees may be charged separately.
Where those amounts are not collected by WESTMERE at checkout, they may be payable by you to your local customs authority or delivery carrier.
More information is available in our Shipping & Delivery Policy.
INTERNATIONAL PAYMENT FEES
WESTMERE is operated by a company registered in the United Kingdom.
If your payment card or bank account is based elsewhere, your financial institution may apply:
-
foreign transaction fees
-
currency conversion fees
-
other bank charges
These charges are determined by your bank or payment provider and are not controlled by WESTMERE.
PAYMENT
We accept the payment methods shown at checkout.
Payment may be processed by Shopify Payments or other payment providers made available through Shopify.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payment is generally taken when you place your order.
PAYMENT AUTHORISATION
Orders may be subject to:
-
payment authorisation
-
fraud screening
-
security checks
If payment cannot be authorised, the order may not be completed.
We may also cancel an order where we reasonably suspect fraudulent or unauthorised activity.
PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes are subject to the terms shown with the relevant offer.
Unless stated otherwise:
-
discount codes cannot be exchanged for cash
-
discounts cannot usually be applied after an order has been placed
-
only one code may be used where the promotion states that codes cannot be combined
-
promotional prices apply only during the stated promotion period
-
offers may be withdrawn where permitted before an order is placed
If a promotion is subject to specific conditions, those conditions form part of these Terms for that promotion.
PLACING AN ORDER
When you place an order, you are offering to purchase the products in your cart.
You are responsible for checking before submitting the order that:
-
products are correct
-
sizes and colours are correct
-
delivery information is correct
-
billing information is correct
-
quantities are correct
ORDER CONFIRMATION
After you place an order, we send an order confirmation to the email address you provided.
This confirms that we have received your order.
The order confirmation contains important details about your purchase.
Please review it and contact us promptly if something appears incorrect.
WHEN WE MAY CANCEL AN ORDER
We may cancel an order before dispatch where reasonably necessary, including where:
-
a product becomes unavailable
-
there is an obvious pricing error
-
product information contains a material error
-
payment cannot be authorised
-
fraud or misuse is suspected
-
we cannot deliver to the address provided
-
fulfilment becomes impossible
If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method.
CUSTOMER CANCELLATIONS
If you want to cancel an order before dispatch, contact:
as soon as possible.
Orders can move into fulfilment quickly, so we cannot guarantee that a cancellation request can be completed before dispatch.
Once an order has been dispatched, follow the process explained in our Refunds & Returns Policy.
Any statutory cancellation rights you have remain unaffected.
DELIVERY
Our Shipping & Delivery Policy explains:
-
processing times
-
estimated delivery times
-
tracking
-
shipping charges
-
customs
-
taxes and duties
-
delayed parcels
-
lost parcels
-
damaged deliveries
Delivery estimates are not guarantees unless we expressly say otherwise.
RISK AND OWNERSHIP
Products become your responsibility when they are delivered to you or to another person you have authorised to receive them, subject to applicable consumer law.
ADDRESS ACCURACY
You are responsible for providing a complete and accurate delivery address.
If you notice a mistake, contact us immediately.
We may be able to update the address before dispatch, but we cannot guarantee that a change will be possible once fulfilment has started.
RETURNS AND REFUNDS
Our Refunds & Returns Policy explains:
-
our 30-day voluntary return window
-
return conditions
-
return shipping
-
faulty products
-
incorrect products
-
damaged products
-
refunds
-
cancellation rights
-
rights that apply in your market
Those rights form part of your purchase terms.
YOUR CUSTOMER ACCOUNT
You may be able to create an account or use account features made available through Shopify.
You are responsible for:
-
keeping login details secure
-
preventing unauthorised access
-
providing accurate account information
Contact us if you believe your account has been accessed without permission.
USING THE SITE
You may use the Site only for lawful purposes.
You must not:
-
use the Site to commit fraud or another unlawful act
-
attempt to access areas or systems without permission
-
interfere with the Site's security
-
interfere with normal Site operation
-
introduce viruses or other malicious code
-
use automated systems to scrape or systematically extract content without permission
-
impersonate another person
-
misuse another person's payment details
-
infringe intellectual property rights
-
use the Site in a way that could damage WESTMERE, our customers or our service providers
We may restrict or suspend access where reasonably necessary to protect the Site, customers or WESTMERE.
REVIEWS, PHOTOS AND OTHER CONTENT YOU PROVIDE
If WESTMERE allows customers to submit:
-
reviews
-
photographs
-
comments
-
feedback
-
other user-generated content
that content must be:
-
honest
-
lawful
-
relevant
-
not misleading
-
not abusive or defamatory
-
not infringing another person's rights
You must have the right to share any content you submit.
Where you submit content for publication, you give WESTMERE a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and adapt that content for the operation and promotion of WESTMERE, subject to applicable law.
We may remove content that violates these Terms.
INTELLECTUAL PROPERTY
The Site and its content are protected by intellectual property laws.
This includes, where applicable:
-
the WESTMERE name
-
WESTMERE logos
-
original Site design
-
graphics
-
written content
-
photography created for WESTMERE
-
product presentation
-
brand materials
These materials belong to ALX GLOBAL ECOM LIMITED or the relevant licensors.
You may view Site content for personal shopping and informational purposes.
You may not copy, reproduce, distribute, modify or commercially exploit WESTMERE content without permission.
THIRD-PARTY PRODUCT CONTENT
Some product information or imagery may originate from suppliers or licensors.
Those materials remain subject to the rights of their respective owners.
LINKS TO OTHER WEBSITES
The Site may include links to websites or services operated by third parties.
Examples may include:
-
payment providers
-
delivery carriers
-
social media
-
privacy portals
-
external services
WESTMERE does not control unrelated third-party websites.
Their use is subject to their own terms and privacy policies.
THIRD-PARTY SERVICES
Some Site functions rely on third-party services such as:
-
Shopify
-
payment providers
-
fulfilment partners
-
carriers
-
analytics providers
-
advertising platforms
We are not responsible for outages or failures entirely within third-party systems that are outside our reasonable control.
CONSUMER RIGHTS
Nothing in these Terms excludes or limits any consumer right or remedy that cannot legally be excluded.
If applicable law gives you rights that are more favourable than these Terms, those statutory rights take priority.
OUR LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded for matters such as:
-
fraud
-
fraudulent misrepresentation
-
death or personal injury caused by negligence where applicable
Subject to those mandatory protections, we are not responsible for losses that:
-
were not reasonably foreseeable
-
result from misuse of the Site
-
result from information you supplied incorrectly
-
arise from circumstances outside our reasonable control
Where permitted by law, our liability relating to an individual order is limited to the amount paid for that order.
This limitation does not apply where applicable consumer law does not allow it.
BUSINESS LOSSES
WESTMERE products are intended primarily for consumers.
Where permitted by law, we are not responsible for business losses including:
-
loss of profit
-
loss of revenue
-
loss of business opportunity
-
loss of commercial data
arising from purchases made primarily for business or resale purposes.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by events reasonably beyond our control.
Examples include:
-
carrier disruption
-
customs delays
-
extreme weather
-
natural disasters
-
strikes
-
transport disruption
-
government action
-
widespread internet or platform outages
If such an event materially affects your order, we will take reasonable steps to keep you informed.
Where the law or circumstances allow, you may be entitled to cancel affected goods that have not been delivered.
PRIVACY
Our collection and use of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
GOVERNING LAW
These Terms are governed by:
the law of England and Wales
However, if you are a consumer in another country, you continue to benefit from any mandatory consumer protections that apply to you and cannot lawfully be excluded by these Terms.
DISPUTES
If something goes wrong, please contact us first:
We will make reasonable efforts to resolve the issue directly.
Nothing in these Terms prevents a consumer from bringing a claim before a court or authority where applicable law gives them the right to do so.
UNITED KINGDOM CUSTOMERS
UK customers retain all mandatory consumer rights under applicable UK consumer legislation.
These Terms operate alongside those statutory protections.
UNITED STATES CUSTOMERS
United States consumers may have additional rights under federal or state law.
Where those rights cannot be excluded, they remain fully effective.
AUSTRALIAN CUSTOMERS
Nothing in these Terms excludes the consumer guarantees or remedies available under Australian Consumer Law where those protections apply.
CANADIAN CUSTOMERS
Canadian customers retain applicable rights under federal and provincial consumer law.
WESTMERE does not currently deliver to Quebec.
CHANGES TO THESE TERMS
We may update these Terms from time to time.
The updated version will show a revised date at the top.
The Terms in force when you place an order generally apply to that order unless applicable law requires otherwise.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions continue in effect.
NO WAIVER
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.
ENTIRE AGREEMENT
These Terms, together with the policies incorporated into them, form the agreement governing your use of the Site and purchases through WESTMERE, subject to any rights that applicable law gives you.
CONTACT
Questions about these Terms can be sent to:
ALX GLOBAL ECOM LIMITED
trading as WESTMERE
Company number: 16775534
Registered office:
275 New North Road
London
N1 7AA
United Kingdom